Frequently asked
Fast answers to the questions we get most. Can't find yours? Open a ticket.
Buying
What am I actually buying?+
A time-limited license key for third-party software (cheats/tools) for a supported game. Norium is a reseller — we source keys from verified suppliers and deliver them instantly.
Which payment methods do you accept?+
Card payments through our secure processor. Crypto is on the roadmap.
Are prices in USD?+
Yes, all prices are in USD unless otherwise noted at checkout.
Do you offer bulk / reseller pricing?+
Reseller tiers are on our roadmap. In the meantime, join Discord and mention volume — we can quote case-by-case.
Delivery
How long does delivery take?+
Instant — usually within 5–20 seconds of payment confirmation. Your key is shown on-screen, emailed as a backup, and always available in your Norium library.
Where do I find my key later?+
Sign in and open Account → Active keys. Every purchased key stays there for the life of your account.
The order says paid but I don't see a key.+
Refresh once, then open a support ticket with your order ID if it still isn't showing. Delivery hangs are rare and always resolved.
Compatibility
Which games do you support?+
Everything currently in stock is listed on the store page. If a game isn't listed, we don't currently have a supplier for it.
Do I need a spoofer?+
Most Products recommend a HWID spoofer before first use. Check the Product page and the supplier guide for exact requirements per edition.
Windows 11 supported?+
Depends on the Product — check the Requirements panel on the Product page for the current supported OS matrix.
Detection status
What do the status labels mean?+
Undetected — currently safe per the supplier. On update — temporarily offline while the supplier ships a patch. At own risk — elevated ban risk reported. Frozen — sales paused.
You marked it undetected and I got banned.+
Detection is inherent to this category. Undetected reflects current supplier state — not a guarantee. Refunds don't apply to bans that occur after activation. See our Refund policy.
How fast do updates go out?+
That's on the supplier, not us. Norium mirrors supplier status on every Product page and posts notices as we get them.
Account
Can I change my email?+
Yes, from Account → Security. If you can't sign in, use the password reset link on the auth page.
I forgot my password.+
Use the Reset password link on the sign-in page. A recovery email is sent immediately.
Can I delete my account?+
Yes — open a support ticket and we'll close the account within 72 hours. Order history is retained per applicable tax law.
Refunds
When are refunds allowed?+
Unredeemed keys within 14 days, or when delivery failed / the key was invalid. Once a key has been activated, it cannot be returned. See the Refund policy for the full list.
How do I request one?+
Open a support ticket with your order ID. Approved refunds return to the original payment method within 5–10 business days.
Contact
How do I reach support?+
Open a ticket on the Support page — signed-in users get 1:1 responses and full history. For quick community help, join our Discord.
Do you have live chat?+
No — support runs through tickets and Discord. Both are staffed daily.