Frequently asked questions
Fast answers to the questions we get most. For deeper reads on safety, setup and provider comparison, see the buyer's guides. Can't find yours? Open a ticket in Discord.
Buying
What am I actually buying?+
A time-limited license key for verified private game software, supported for a listed game. Your key is delivered instantly after payment.
Which payment methods do you accept?+
Card payments and cryptocurrency through NOWPayments. We support BTC, ETH, USDT, LTC, SOL and 300+ other coins.
Are prices in USD?+
Yes, all prices are in USD unless otherwise noted at checkout.
Do you offer bulk / volume pricing?+
Volume pricing is on our roadmap. Join Discord and mention your order size, we can quote case by case.
Delivery
How long does delivery take?+
Instant, usually within 5-20 seconds of payment confirmation. Your key is shown on-screen, emailed as a backup, and always available in your Norium library.
Where do I find my key later?+
Sign in and open Account → Active keys. Every purchased key stays there for the life of your account.
The order says paid but I don't see a key.+
Refresh once, then open a support ticket with your order ID if it still isn't showing. Delivery hangs are rare and always resolved.
Compatibility
Which games do you support?+
Everything currently in stock is listed on the store page. If a game isn't listed, we don't currently carry it.
Do I need a spoofer?+
Most Products recommend a HWID spoofer before first use. Check the Product page and the setup guide for exact requirements per edition.
Windows 11 supported?+
Depends on the Product, check the Requirements panel on the Product page for the current supported OS matrix.
Detection status
What do the status labels mean?+
Undetected: currently safe per our latest check. On update: temporarily offline while we ship a patch. At own risk: elevated ban risk reported. Frozen: sales paused.
You marked it undetected and I got banned.+
Detection is inherent to this category. Undetected reflects current status, not a guarantee. Refunds don't apply to bans that occur after activation. See our Refund policy.
How fast do updates go out?+
That depends on the game and how fast our team can ship a patch. We post status updates on every Product page as they happen.
Account
Can I change my email?+
Yes, from Account → Security. If you can't sign in, use the password reset link on the auth page.
I forgot my password.+
Use the Reset password link on the sign-in page. A recovery email is sent immediately.
Can I delete my account?+
Yes, open a support ticket and we'll close the account within 72 hours. Order history is retained per applicable tax law.
Refunds
When are refunds allowed?+
Unredeemed keys within 14 days, or when delivery failed / the key was invalid. Once a key has been activated, it cannot be returned. See the Refund policy for the full list.
How do I request one?+
Open a support ticket with your order ID. Approved refunds return to the original payment method within 5-10 business days.
Contact
How do I reach support?+
Open a ticket through our Discord ticket panel. Signed-in users can also track order status and active keys from their account page.
Do you have live chat?+
No, support runs through Discord tickets. Tickets are staffed daily.